The Defect is Not Harmful but Reduces Functionality
HOUSTON, TX (August 7, 2019) – Leading sexual health and wellness company Aneros® is issuing a voluntary recall of its new Vice 2 hands-free prostate massager. The vibrating prostate massager poses no safety risk, but a manufacturing defect reduces its ability to perform certain functions.
“We regret to announce a voluntary recall for the Vice 2 after discovering a manufacturing defect which reduces functionality,” said Brent Aldon, director of sales and marketing. “We are committed to providing the full experience Vice 2 was intended to offer, and we’re doing everything in our power to make sure our customers are satisfied.”
Aneros engineers found the defect on some of the Vice 2 massagers, which causes a number of the product’s 18 vibration patterns to operate at one speed only.
Customers are encouraged to return the VICE 2 to Aneros by visiting https://www.aneros.com/vice-2-recall or emailing vice2@aneros.com to request a prepaid shipping label (return shipping is free to the customer). Customers who purchased the VICE 2 from the Aneros website may ask for a refund or a warranty exchange for a replacement unit. Replacement units will be shipped to customers in September of 2019.
The entire Vice 2 set (device, remote, and charging cable) must be returned to receive a refund, which will be issued upon receipt of the product.
For warranty exchanges, only the device (excluding remote and charging cable) need be returned. Device-only exchanges will be accepted when Vice 2 replacements are available in September and will be shipped within 3-5 business days of receipt of the defective unit.
Vice 2 purchases from authorized Aneros retailers will be eligible for a warranty exchange only. Customers may email vice2@aneros.com with proof of purchase when Vice 2 replacements are available in September to request a prepaid shipping label.
“We apologize to all of our customers for any inconvenience this may have caused and we appreciate their patience as we continue to resolve this issue,” Aldon added.
For more information, visit Aneros.com.
About Aneros:
For over 20 years, Aneros has been bringing its customers unique and effective sexual aids which promote both health and pleasure through its patented, hands-free prostate massagers. With each model’s precise anatomical design, transcendent experiences like the “Super-O” are made possible. Years of research and development have made Aneros a trailblazer in the area of sexual health and wellness, with ongoing product innovations that continue to redefine the limits of quality and performance. Aneros Femme, the latest branch in the Aneros family, is devoted to products anatomically designed for women, such as the non-motorized Kegel exerciser EVI, and VIVI, a hands-free Kegel exerciser with vibrating G-spot massager. Recognized around the world, Aneros is a media favorite, featured in outlets such as GQ, Vice, Ask Men, Gizmodo, NY Mag, Brides, and many more. Additionally, its Trident Series has been prestigiously acknowledged as the 2019 Xbiz Non-Powered Sex Toy of the Year, one of many distinguished awards Aneros’ products have earned. Aneros’ mission is to continue to deliver safe, innovative products for improved sexual health and pleasure for men, women, and couples, quickly and discreetly. For more information, visit Aneros.com, Twitter.com/Aneros, Facebook.com/Aneros or Instagram.com/Aneros_Official.
For more information, please contact:
Cody – Marketing/PR:
Press@Aneros.com
Sales: Partners@Aneros.com
